Last updated: 14 October 2026

1. 1Activation and delivery

   • Faseeh is a fully digital service. Nothing is shipped or delivered physically.
   • Your subscription is activated as soon as your payment succeeds, and you can reach every service it includes from your account straight away.
   • If your payment succeeded but your subscription was not activated, contact us and we will activate it within two working days or refund you in full.

2. 2Subscriptions are non-refundable

   Subscription payments are non-refundable, in whole or in part, once the subscription is activated, except in the cases listed under “When we refund” below. Nothing is refunded if you stop renewal or stop using the platform before the end of your term.

   This is because your subscription is activated at your request as soon as you pay, and from that moment gives you recorded video lessons, podcast episodes, reading texts, writing feedback and conversation rooms: digital content and services that cannot be returned once made available and that, by their nature, do not allow withdrawal. We rely on Article 41 of Consumer Protection Law No. 181 of 2018, which sets out when the right of withdrawal lapses, and before paying you confirm that you understand and accept this.

3. 3Stopping renewal

   If your subscription renews automatically, you can stop renewal at any time before it happens by sending us a request through our Contact page. Renewal stops from the moment your request reaches us: your current subscription stays active until the end of its term and nothing more is charged after that. If a renewal is charged after your request reached us, we refund it in full.

   If your subscription does not renew automatically, it simply ends at the end of its term. You do not need to do anything.

4. 4When we refund

   We refund you in these cases:

   • if you were charged more than once for the same term because of a technical error, we refund the duplicate charge;
   • if you were charged for a renewal after your request to stop renewal reached us, we refund you in full;
   • if you were charged but your subscription was not activated, and we could not activate it within two working days of you contacting us, we refund you in full;
   • if a payment was made from your card without your knowledge or consent, we refund you in full once we have verified it;
   • if we shut the platform down permanently for a reason that is not your fault, we refund the value of the remaining term of your subscription;
   • in any other case where the law requires a refund.

   Refunds go back to the original payment method within 7 days of approving your request. Your bank may take extra time to show it in your account.

5. 5How to ask for a refund

   Contact us through our Contact page within 30 days of the transaction, or of when you learned of it if it was made without your knowledge, and include:

   • your name and the email address on your account;
   • the date and amount of the transaction, and its reference number if you have it;
   • the reason for your request.

   We reply within two working days.

   If we shut the platform down, you do not need to ask: we refund what is due on our own initiative.

6. 6Before you dispute a charge

   Please contact us before disputing a transaction with your bank. We can usually fix the problem faster.

7. 7Accounts suspended for breaking the rules

   If we suspend or close your account because you seriously or repeatedly broke our Terms and Conditions, you are not entitled to a refund for the rest of your term.

8. 8Your legal rights

   Nothing in this policy limits the rights you have under Consumer Protection Law No. 181 of 2018.